Frequently Asked Questions

Have a question about your order or an Under the Shade Designs product? You may find the answer below. If you still have questions, please don't hesitate to get in touch through the Contact page.

ORDERS & PRODUCTS

Are your products handmade?

Yes! Every Under the Shade Designs product is designed, sewn, and finished by me in my studio.

Because my products are handmade and often made using remnant or upcycled fabrics, slight variations may occur. These little differences are part of what makes handmade pieces unique.

What does "upcycled" or "remnant" fabric mean?

I love giving beautiful fabrics a second life. Many of the materials I use are leftover pieces from other sewing projects, fabric remnants, second-hand fabrics, or materials that have been given to me.

Whenever possible, I look for ways to use these fabrics rather than allowing them to go to waste.

Will I be able to order the same fabric again?

Many of the fabrics used in my products are available in limited quantities. Because I often work with remnants and upcycled materials, some fabrics may only be available for a few pieces and may not be restocked.

If you see something you love, I recommend grabbing it while it's available!

How do I care for my handmade items?

Unless otherwise specified on the individual product listing, all Under the Shade Designs items can be washed in cold water and air dried.

Air drying helps preserve the fabric and construction of your handmade piece.

SHIPPING & PICKUP

Where are you located?

Under the Shade Designs is based in Metro Vancouver, British Columbia, Canada. All products are handmade in my home studio.

Do you ship?

Yes! I currently ship within Canada.

Shipping is $5 for orders up to $39.99, $8 for orders between $40 and $74.99, and free for orders of $75 or more.

Orders are shipped through Canada Post and are untracked. Please see our Shipping & Delivery policy for complete shipping details.

How quickly will my order ship?

Orders are packed and shipped within 2-3 business days of purchase.

Once your order has been shipped, delivery times will depend on the shipping carrier and your location. Untracked shipments will not include tracking information.

RETURNS

Do you offer returns or exchanges?

Because each item is handmade in small batches, I do not accept returns or exchanges due to change of mind. All items are final sale.

What if my order arrives damaged or there is a problem with my item?

I want you to be happy with your purchase. If your item arrives damaged or there is an issue with your order, please contact me through the Contact page within 7 days of receiving your item and include a photo of the issue.

I'll be happy to work with you to find a solution.

CUSTOM & CLASSES

Can I request a custom item?

Yes! I offer a limited number of Custom Keepsakes each year, including patchwork quilts and keepsake pillows made from sentimental clothing and fabrics.

For custom inquiries, please visit the Custom Keepsakes page and get in touch through the Contact page.

Do you offer sewing or other custom services?

At this time, Under the Shade Designs focuses on handmade products and a limited number of custom keepsake projects. I do not currently offer general alterations or custom clothing services.

Do you offer sewing lessons?

Offering sewing lessons is something I would love to do in the near future. Please check out the Classes page for more information.

HAVE ANOTHER QUESTION?

I'd love to hear from you!

If you can't find the answer you're looking for, please get in touch through the Contact page or email me at hello@undertheshadedesigns.com