Refund policy

I want you to be happy with your purchase from Under the Shade Designs. Because each item is handmade in small batches, I do not accept returns or exchanges due to a change of mind.

Returns & Exchanges

All ready-made products are final sale and cannot be returned or exchanged due to change of mind, incorrect selection, or simply deciding that an item is not right for you.

Custom keepsakes are also final sale, as they are made specifically for you.

Damaged, Defective or Incorrect Items

Please inspect your order when you receive it. If your item arrives damaged, is defective, or you receive the wrong item, please contact me through the Contact page within 7 days of receiving your order.

Please include your order number and a photo of the issue so that I can review it.

I want you to be happy with your purchase and will work with you to find an appropriate solution. Depending on the circumstances, this may include a replacement, repair, or refund.

Sale Items

Sale items are final sale and are not eligible for return or exchange.

Refunds

If a refund is approved, it will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed. Your bank or credit card provider may require additional time to post the refund to your account.

Questions

If you have any questions or concerns about your order, please contact me through the Contact page or email hello@undertheshadedesigns.com.