Terms of service
Overview
Welcome to Under the Shade Designs. These Terms of Service govern your use of our website and the purchase of products or services from our store.
By visiting our website or purchasing from Under the Shade Designs, you agree to be bound by these Terms of Service, along with our Privacy Policy, Refund & Return Policy, and Shipping & Delivery Policy.
Please read these terms carefully before using our website or placing an order.
Online Store
By using this website, you confirm that the information you provide when placing an order is accurate and complete.
We reserve the right to refuse or cancel an order if we believe it has been placed fraudulently, contains inaccurate information, or cannot reasonably be fulfilled.
Products
Many items sold by Under the Shade Designs are handmade in small batches. Because of the nature of handmade and reclaimed materials, slight variations in colour, pattern placement, or other details may occur. These variations are part of what makes each item unique.
We make every effort to display and describe our products as accurately as possible. However, colours may appear differently depending on your screen or device.
We reserve the right to update, modify, or discontinue products at any time without notice.
Custom Items
Custom keepsakes and other custom-made items are created specifically for each customer. Details, timelines, pricing, and other requirements for custom work may be discussed and agreed upon before work begins.
Custom items are subject to our Refund & Return Policy.
Pricing and Payments
All prices are listed in Canadian dollars unless otherwise stated.
We reserve the right to change product prices at any time. Any price changes will not affect an order that has already been placed and confirmed.
Payment must be completed at the time of purchase through the payment options available at checkout.
Shipping
We currently ship within Canada only.
Shipping rates, processing times, and additional shipping information are outlined in our Shipping & Delivery Policy.
Please ensure that your shipping address is correct when placing your order. Under the Shade Designs is not responsible for delays or delivery issues resulting from an incorrect address provided by the customer.
Returns and Refunds
Because our products are handmade in small batches, we do not accept returns or exchanges due to a change of mind.
If your item arrives damaged, is defective, or there is another issue with your order, please review our Refund & Return Policy for information about how to contact us and request assistance.
Intellectual Property
All content on this website, including photographs, text, logos, branding, graphics, and product designs, is the property of Under the Shade Designs unless otherwise stated.
This content may not be copied, reproduced, distributed, or used without prior written permission.
Accuracy of Information
We work hard to keep the information on our website accurate and up to date. However, occasional errors, inaccuracies, or omissions may occur.
We reserve the right to correct any errors, inaccuracies, or omissions and to update or change information at any time without prior notice.
Third-Party Services
Our website may use third-party services to help operate our online store, process payments, or provide other services. Your use of those third-party services may also be subject to their own terms and privacy policies.
Limitation of Liability
To the fullest extent permitted by applicable law, Under the Shade Designs is not liable for any indirect, incidental, special, or consequential damages arising from your use of our website or the purchase or use of our products.
Nothing in these Terms of Service is intended to limit any rights that cannot legally be excluded under applicable consumer protection laws.
Privacy
Your privacy is important to us. Please review our Privacy Policy to learn more about how we collect, use, and protect personal information.
Changes to These Terms
We may update these Terms of Service from time to time. Any changes will be posted on this page, and the updated version will apply from the date it is posted.
Contact Information
If you have questions about these Terms of Service, please contact us at: